Privacy Policy
Last updated: 9 April 2019
PLD Organisation Pty Ltd (“us”, “we”, or “our”) operates https://altr.com.au/ (the “Website“).
The Privacy Policy informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Website. We will not use or share your information with anyone except as described in this Privacy Policy.
We use your Personal Information for providing and improving the Website. By using the Website, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://altr.com.au/terms/.
1. Information Collection and Use
1.1. While using our Website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address, other information (“Personal Information“).
1.2. The purpose for which we collect personal information is to provide you with the best service experience possible on the Website and for our internal business purposes that form part of normal business practices. Some provision of personal information is optional. However, if you do not provide us with certain types of personal information, you may be unable to enjoy the full functionality of the Website.
2. Cookies
2.1. We use “cookies” to collect information to improve your Website user experience. Cookies are small data files that collect anonymous traffic data. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. You can remove or block cookies using the settings in your web browser, but this may impact your ability to use the Website.
2.2. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.
2.3. We send a session cookie to your computer when you use the Website. This type of cookie helps if you visit multiple pages on the Website during the same session, so that you don’t need to enter your password on each page. Once you log out or close your browser, this cookie expires.
2.4. We also use longer-lasting cookies for other purposes such as to display your Content and account information. We encode our cookie so that only we can interpret the information stored in them. Users always have the option of disabling cookies via their browser preferences. If you disable cookies on your browser, please note that some parts of our Website may not function as effectively or may be considerably slower.
3. Log Data
3.1. We collect information that your browser sends whenever you visit our Website (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages and other statistics.
3.2. We may also collect and store information about your visit to the Website, including:
3.2.1. the name of the domain from which you accessed the internet;
3.2.2. the date and time you accessed the Website;
3.2.3. the internet address of the website from which you linked directly to the Website;
3.2.4. the pages you accessed while visiting the Website;
3.2.5. the type of device from which you accessed the Website; and the location from which you accessed the Website.
3.3. All of the information we collect is aggregated and cannot be used to identify you individually. This information is used to measure visitor numbers and to assess how the Website was used in order to maintain its effectiveness.
3.4. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Website’s functionality. These third party service providers have their own privacy policies addressing how they use such information.
4. Behavioral Remarketing
4.1. PLD Organisation Pty Ltd does not use remarketing services for ALTR. However we will use your email address to send important system notifications. This may include, updates, system downtime and new features.
5. Website Providers
5.1. We may employ third party companies and individuals to facilitate our Website, to provide the Website on our behalf, to perform Website-related services or to assist us in analyzing how our Website is used.
5.2. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
5.3 ALTR uses the third party entities (each, a “sub-processor”) to process personal data on behalf of LATR customers Click here view all subprocessors
6. Communications
6.1. We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
7. Spam Email
7.1. We do not send “junk” or unsolicited e-mail in contravention of the Spam Act 2003 (Cth). We will, however, use e-mail in some cases to respond to inquiries, confirm purchases, or contact end users. These transaction-based e-mails are automatically generated. Anytime an end user or visitor receives e-mail it does not want from us the end users can request that we not send further e-mail by contacting us via email at mail@altr.com.au.
8. Compliance With Laws
8.1. We may disclose personal information in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring or interfering (intentionally or unintentionally) with our rights or property, users or anyone else who could be harmed by such activities. We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Website.
9. Legal Notice
9.1. We may also disclose your personal information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
9.2. If PLD is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal information, and choices you may have regarding your personal information. We may also disclose your personal information to any other third party with your prior consent.
9.3. Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.
9.4. We also use information in aggregate form:
9.4.1. To build up marketing profiles;
9.4.2. To aid strategic development;
9.4.3. To audit usage of the site.
10. Security
10.1. The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
11. Email or Newsletter Preferences
11.1. You may sign-up to receive email or newsletter or other communications from us. When signing up with ALTR you will be added to the relevent user mailing list. If you would like to discontinue receiving this information, you may update your email preferences by using the “Unsubscribe” link found in emails we send to you or at your member profile on our website or by contacting us at mail@altr.com.au.
12. International Transfer
12.1. Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
12.2. If you are located outside Australia and choose to provide information to us, please note that we transfer the information, including Personal Information, to Australia and process it there.
12.3. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
13. Access and Correction
13.1. Australian Privacy Principle 6 of the Privacy Act 1988 (Cth) allows you to get access to, and correct, the personal information we hold about you in certain circumstances. If you would like to obtain such access, please contact us on the details set out above.
13.2. Please note that the access and correction requirements under this Privacy Policy operates alongside and do not replace other informal or legal procedures by which an individual can be provided access to, or correction of, their personal information, including the requirements under the Freedom of Information Act 1982 (Cth).
13.3. You can request access to your data or correct data using this form: https://altr.com.au/data-subject-request-form/
14. Complaints
14.1. Australian Privacy Principle 1 of the Privacy Act 1988 (Cth) allows you to make a complaint about any alleged breaches of privacy. In order to lodge a complaint with us, please contact us using the details above with the following information:
14.1.1. Your name and address;
14.1.2. Details of the alleged breach of privacy; and
14.1.3. URL link to the alleged breach of privacy (if applicable).
14.2. Please allow us 30 days to investigate your complaint, after which we will contact you immediately to resolve the issue.
15. Retention of Information
15.1. We retain information for as long as required, allowed or we believe it useful, but do not undertake retention obligations. We may dispose of information in our discretion without notice, subject to applicable law that specifically requires the handling or retention of information. You must keep your own, separate back-up records.
16. Links To Other Sites
16.1. Our Website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
16.2. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
17. Children’s Privacy
17.1. Our Website does not address anyone under the age of 18 (“Children”).
17.2. We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from Children without verification of parental consent, we take steps to remove that information from our servers or replace it with the Personal Information of the Children’s parent or guardian.
18. GDPR Compliance
18.1. While our business does not operate in the EU, we accept that people who visit our website may be located in the EU and have therefore decided to ensure we comply with GDPR requirements. As a result;
18.2. Should you wish to exercise your “Right of access“, upon verification, all data we have related to your account will be supplied via e-mail. This right can be exercised by contacting PLD via https://support.altr.com.au
18.3. Should you wish to exercise your “Right to erasure“, upon verification, all data we have related to your account will be erased, with the exception of any data required to adhere to legal obligations related to the operations of our business as an Australian entity, as per our rights.
18.4. This right can be exercised by contacting PLD via https://support.altr.com.au
18.5. In the event of a data breach, the appropriate supervisory body will be notified within 72 hours of becoming aware of the breach, and all impacted users will be contacted via e-mail to advise of the specifics regarding the data breach including whether or not the data breach exposed any unencrypted personal data.
19. Changes To This Privacy Policy
19.1. We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
19.2. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
19.3. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
20. Consent
20.1. You warrant that you are able to give consent under Australian Law or, in the event that you do not have the capacity to give consent, you warrant that your guardian or attorney is able to give any consent required under this Privacy Policy on your behalf.
20.2.You hereby expressly and voluntarily grant your informed consent to us to deal with your personal information in accordance with this Privacy Policy. Should you retract your consent, please contact us. If you retract your consent, you acknowledge and agree that failure to provide certain types of personal information may not give you access to the full functionality of the Website.
21. Contact Us
21.1. If you have any questions about this Privacy Policy, please contact us.